BOS: a Users Club to build the future of the service together

The objective of this meeting was clear: to listen to users, better understand their expectations, and share perspectives on the future development of the BOS service. This opportunity for direct exchange helped strengthen the bond between Paradigm and the user community in a constructive and collaborative spirit.

Among the feedback received, Thibault Delforge (Auderghem Municipality) summed up the general mood:

‘BOS is super easy to use, it's not complicated!’

The focus was on the quality of support, the fluidity of the user experience, and the stability of the service — all factors that explain the growing adoption of BOS within institutions.

• The event was also an opportunity to review the concrete results 67 active instances
• More than 10,000 connected users
• 198 types of meetings planned
• More than 3,000 meetings organised via BOS

These figures reflect the growth of the service and its central role in meeting management within public institutions in the Region.

The BOS team took advantage of this edition to present the changes currently underway and share the main directions for the future. There is no question of turning everything upside down, but rather of consolidating what works, as Thibault Delforge rightly pointed out:

‘We must continue to do things well, without revolutionising everything.’

The Marketing team also presented eSign, the electronic signature solution developed by Paradigm, and shared the results of a recent satisfaction survey of BOS users, which achieved a very satisfactory score of 8/10. Among the feedback received during the survey, users highlighted many positive points:

• Ease of use
• Responsiveness and professionalism of technical support
• Intuitive interface

Thanks to the involvement of its users and the commitment of its teams, BOS is continuing its mission: to offer regional administrations a reliable, scalable solution tailored to the needs of digital public services.